Terms and Conditions

1. Introduction

Welcome to IGEA Pharma.
These Terms and Conditions govern your use of our website igeagroup.org. By accessing or using this website, you agree to comply with these Terms. If you do not agree, please do not use the website.

2. Company Information

IGEA Pharma is a company specializing in pharmaceutical and cosmetic products, operating in accordance with applicable laws and regulations in Egypt.

3. Use of the Website

You agree to use this website only for lawful purposes. You must not:

  • Misuse the website or attempt unauthorized access
  • Transmit harmful or malicious content
  • Violate any applicable laws or regulations

We reserve the right to suspend or terminate access if misuse is detected.

4. Products and Medical Disclaimer

  • All products displayed are subject to availability
  • Product descriptions are for informational purposes only
  • Our products are not intended to replace professional medical advice

???? Always consult a qualified healthcare professional before using any pharmaceutical or cosmetic product.

5. Orders and Payments

By placing an order through our website or associated channels (including WhatsApp or social media), you confirm that:

  • All provided information is accurate
  • You are authorized to use the payment method

We reserve the right to:

  • Refuse or cancel orders
  • Limit quantities
  • Correct pricing errors

6. Pricing

  • Prices are listed in Egyptian Pounds (EGP) unless stated otherwise
  • Prices may change without prior notice
  • Any applicable taxes or fees will be clearly stated

7. Shipping and Delivery

  • Delivery timelines are estimates and may vary depending on location
  • We are not responsible for delays caused by courier services or unforeseen circumstances
  • Risk of loss passes to the customer upon delivery

8. Returns and Refunds

  • Returns are accepted within 14 days of delivery (unless otherwise stated)
  • Products must be unopened, unused, and in original packaging
  • Certain items (e.g., medical or hygiene-sensitive products) may not be eligible for return

Refunds will be processed within a reasonable timeframe after approval.

9. Intellectual Property

All content on this website—including text, logos, product images, and design—is the property of IGEA Pharma and protected by intellectual property laws.
Unauthorized use is strictly prohibited.

10. Privacy

Your personal data is handled in accordance with our Privacy Policy. We are committed to protecting your information and ensuring its confidentiality.

11. Third-Party Services

We may use third-party services (e.g., payment gateways, delivery companies).
We are not responsible for their actions, policies, or service interruptions.

12. Limitation of Liability

IGEA Pharma shall not be liable for:

  • Any indirect or consequential damages
  • Misuse of products
  • Reliance on website content without professional consultation

13. Changes to Terms

We reserve the right to update or modify these Terms at any time.
Updates will be posted on this page with a revised effective date.

14. Governing Law

These Terms are governed by the laws of the Arab Republic of Egypt.
Any disputes shall be subject to the jurisdiction of Egyptian courts.